Rainbow Mountain Tours in Cusco

Terms and Conditions

Last updated: November 1, 2026

Welcome to rainbowmountain.org.pe (the «Website»), operated by Zeven Travel EIRL, RUC 20615860337, with its address at Av. El Sol 948, Cusco, Peru («Rainbow Mountain», «we», «us» or «our»). By browsing this Website or booking a tour with us, you agree to these Terms and Conditions. If you do not agree, please do not use the Website or make a booking.

1. Our services

We organize and operate guided tours from Cusco, including shared (group) tours and private tours to Rainbow Mountain and nearby destinations. The description of each tour (itinerary, inclusions, exclusions and recommendations) is shown on its tour page. Please read it carefully before booking.

2. Bookings

  • Bookings are made through the booking form on each tour page. You must provide accurate and complete information, including the names of travelers, contact details and pick-up location.
  • A booking is confirmed once payment has been received and you get a confirmation email. If you do not receive it, please check your spam folder or contact us.
  • While you complete a booking, the spots may be held for a short time. If payment is not completed within that time, the hold expires and the spots may be released.
  • You must be at least 18 years old to make a booking. Travelers under 18 must be accompanied by an adult who is responsible for them.
  • You are responsible for the accuracy of the dates, number of travelers and details you submit. Please tell us as soon as possible if something is wrong.

3. Prices and payment

  • Prices are shown per person, in Peruvian soles (PEN), and may be updated at any time. The price that applies is the one shown when you complete your booking.
  • For some private tours, the price per person depends on the size of the group. The total is calculated at checkout.
  • Payments are processed securely by a third-party payment provider. We do not store your card details.
  • Discount codes and promotions are valid only under the conditions stated with them (for example, one use per code and an expiry date). They cannot be combined or exchanged for cash unless we say otherwise.
  • Entrance fees, optional services and other items listed as «not included» on the tour page are paid separately.

4. Cancellations, changes and refunds

  • Cancellation and change conditions are published on each tour page. Please check them before you book.
  • If you cancel or do not show up outside the conditions that apply to you, we may not be able to refund the amount paid.
  • To cancel or change a booking, contact us by email, WhatsApp or phone with your booking reference. Refunds, when they apply, are returned to the original payment method and may take several business days to appear.
  • We may cancel or reschedule a tour because of weather, road or trail conditions, safety concerns, strikes, closures or other events outside our control. In that case we will offer you another date or a refund of the amount paid for the affected tour. We are not responsible for other costs you may have, such as flights or accommodation.

5. Your responsibilities as a traveler

  • Rainbow Mountain and nearby sites are at high altitude, roughly between 4,000 and 5,200 meters above sea level, and the trails can be demanding. You are responsible for deciding whether you are fit to take the tour. If you have a medical condition, are pregnant or have concerns, please consult your doctor before booking.
  • Please tell us about any health condition, allergy or special requirement that may affect your tour, so we can help.
  • Follow the instructions of your guide at all times, including on the trail, in vehicles and at meeting points. The guide may change or stop part of an activity if they believe it is unsafe.
  • Be on time at the pick-up point. We cannot wait indefinitely, and a missed pick-up may be treated as a no-show.
  • Respect the local communities, wildlife and natural environment. Please take your trash with you.

6. Risks and liability

Travel and outdoor activities in the Andes involve inherent risks, including altitude sickness, changing weather, uneven terrain, and accidents or illness. By joining a tour you accept those risks. To the maximum extent allowed by law, we are not liable for loss, injury or damage caused by events beyond our reasonable control, by the actions of third parties, or by a traveler’s failure to follow instructions. Nothing in these Terms limits any right you have under applicable consumer protection law or any liability that cannot be excluded by law. We recommend that you have travel insurance that covers medical expenses, emergency evacuation and cancellation.

7. Content

The text, images, logos and other content of this Website belong to Rainbow Mountain or its licensors and may not be copied or used without our written permission.

8. Use of the Website

You agree not to misuse the Website, attempt to access it without authorization, interfere with its operation, or use it for unlawful purposes. We try to keep the information on the Website accurate and up to date, but we do not guarantee that it is free of errors or always available. Links to third-party websites are provided for convenience, and we are not responsible for their content.

9. Privacy

We handle your personal data as described in our Personal Data Protection and Privacy Policy, which is part of these Terms.

10. Complaints

If you are not satisfied with our service, please contact us first so we can try to solve the problem. You can also use our Complaints Book (Libro de Reclamaciones), available through the link at the bottom of this Website, as provided by Peruvian law.

11. Changes to these Terms

We may update these Terms from time to time. The version published on the Website on the date of your booking is the one that applies to it.

12. Governing law

These Terms are governed by the laws of Peru. Any dispute will be handled by the competent courts of Cusco, Peru, without affecting any right you may have under mandatory consumer protection rules.

13. Contact

Zeven Travel EIRL · RUC 20615860337
Av. El Sol 948, Cusco, Peru
Email: info@rainbowmountain.pe · Phone / WhatsApp: +51 900 657 040